Shipping and delivery
We are proud to offer international shipping services that currently operate in a large number of countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to a large number of countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lime Eagle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to all of our listed countries*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-25 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@limeeagle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@limeeagle.com
Very stylish. Love these glasses xx
These sunglasses are so cool. Thanks, Lime Eagle.
I love these glasses! I can't recommend them enough! Great quality for a great price.
These are the cutest vintage sunglasses I’ve found! They fit my face well and are very good quality! They feel really sturdy and do not slide off when I bend over.
These sunglasses look very stylish! I'm going to order another pair for my best friend.
I love these glasses! Pretty decent quality, classy and posh!
These glasses are awesome! I picked them up before traveling to Bali. The polarized is key. It enhanced a lot of the natural colours from the beaches and protected my eyes.
I love these sunglasses, great quality and design for a very affordable price. This is my second pair!
Work great and look stylish. Thanks!
Bomb glasses! Very cool! Delivery month, tracked throughout. As a gift, the store put a beautiful bracelet. Thank you very much!
Well packed, plus a napkin and cases with a gift in the form of a bracelet, different glasses, such and hotkla
Very good glasses. Beautiful and durable frame, high-quality polycarbonate glass. In bright sunny weather, the eyes are absolutely comfortable, there are no glare. Heavy frame, but on the face they are not even felt-comfortable. For a week i have been using them and only one positive emotions. Of course, this is one of the most successful of my purchases on ali. The store is attentive, quickly answers all questions. Delivery to belarus took three weeks. I recommend the product and the seller. ⭐⭐⭐⭐⭐
Before moscow-25 days, everything is perfectly packed, thanks for the gift. the store is conscientious.
Very good, they arrived super fast and just like the publication said and with a gift keychain, thank you
Thank you! Points received on time. All as in the picture. Very davolna.
Glasses are very good with polarization, comfortable arches, soft silicone nanometer. I order the second time from this store. The first time men, very good. The parcel was tracked. The first time delivered quickly. The second time the parcel came after the expiration of the protection period. The seller asked to wait and do not open a dispute, nick had leave, etc .. I waited for the package. Seller recommend.
Delivery in 2 weeks. Shipment logging. Enough big but comfortable. Recommend
Before rb (grodno) came a little less than a month, the store sent within a few days. Packed well, as a gift put the keychain. I did not communicate with the seller. The value of the seller indicated 3 times less, although not requested. The quality is normal glasses.
Thanks to the store for prompt delivery!!! Everything is super! Fast and high quality!
Very neatly made. WITH correct polarity. Not zaciemniają tight what me very suits.
shipping in 6 week to Romania! good quality, confortable to wear, polarized and super design. i like it!! thank you store for the gift. i recommend
The glasses are good, the frame is durable, polarized, well darkened. Comes with a hard cover, a rag cover, a napkin for wiping glasses, a polarization test. As a gift put a rubber bracelet. Of the defects only a small unpainted spot, but it does not rush into the eyes. It seems to me that this form of glasses will look better on a narrow face. Flew quickly, in two weeks.
Glasses bomb!!! For a long time i was looking for something similar and ordered at my own risk. To my great joy sat perfectly! Delivery to moscow region month. The track was tracked all the way. Packed in a cardboard box and hard case. The package corresponds to the declared. Quality at altitude!!! Polarized, eyes in the sun comfortable, visibility is not distorted. As a gift, the store put key chains, very nice))) the seller is sociable, attentive))) the store and i recommend it. With pleasure i will order more.
Really liked! Quality, with polarization, rubberized arms. Includes a cover, a rag cover, a cloth for wiping glasses, a card for checking polarization. My favorite glasses